Shipping and Refund Policy

Thank you for visiting and shopping at Haflong Tea. Please find our Shipping and Refund Policy below.

Domestic Shipping Policy

Order Processing

All orders are processed within 3 working days.

Working days are Monday to Friday, excluding public holidays.

We make every effort to prepare and hand over your order to our delivery partner as soon as possible. If there is a significant delay in processing your order, we will contact you via email or telephone.

Shipping Rates & Delivery

A flat delivery fee of S$5.00 applies to all orders delivered within Singapore.

The applicable shipping charge will be displayed at checkout before payment.

Delivery times may vary depending on the delivery location, order volume and circumstances beyond our control.

International Shipping Policy

International shipping is charged at a flat rate of S$30.00 per order.

International orders are processed within 3 working days, with an estimated delivery time of 5–7 working days after dispatch.

Working days are Monday to Friday, excluding public holidays.

Please note that we currently do not ship to the United States of America (USA).

For all other international destinations that we serve, any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Please note that customs clearance may occasionally result in delivery delays beyond our control.

If there is a significant delay in processing your order, we will contact you via email or telephone.

Refund & Return Policy

Due to the nature of our products, food, beverages and other consumable items are not eligible for return, exchange or refund due to a change of mind.

If you receive an item that is incorrect, damaged, defective or otherwise not in satisfactory condition, please contact us within 7 days of receiving your order.

Please provide your order number, details of the issue and clear photographs of the product and packaging to assist us in reviewing your request.

Where a return is required, the product should be unused and in its original packaging, where reasonably applicable.

Once your request has been reviewed and approved, we may offer an appropriate replacement or refund.

Return or redelivery costs arising from an incorrect, damaged or defective item supplied by Haflong Tea will be borne by us. For any other return approved by Haflong Tea, the associated return or delivery costs will be borne by the customer.

Approved refunds will be processed via the original payment method.

Contact Us

For any questions regarding shipping, returns or refunds, please contact Haflong Tea and provide your order number so that we can assist you promptly.