FAQ
ABOUT OUR TEAS
1. What types of tea does Haflong Tea offer?
We offer a curated selection of black, green, oolong, white, Pu-Erh and Tisane teas. Our collection includes both pure teas and distinctive handcrafted blends.
2. Are all Haflong Tea products organic?
Selected teas and ingredients are organic. Please refer to the individual product description for the ingredients and product information applicable to each tea.
3. Which teas are caffeine-free?
Our Tisane collection includes a selection of naturally caffeine-free options. Caffeine information is provided on the relevant product pages where applicable.
4. Do you offer both tea bags and loose-leaf tea?
Yes. Selected teas are available as tea bags and loose-leaf tea. Available formats are shown on each product page.
5. How should I brew Haflong Tea?
Brewing temperature and time vary according to the type of tea. Please refer to the brewing instructions provided with the product or on the relevant product page for the best results.
ORDERS & DELIVERY
6. Where do you deliver?
We offer local delivery within Singapore. International delivery is available to selected destinations. Please refer to our Shipping & Refund Policy for the latest information on delivery destinations and fees.
7. How long does local delivery take?
Local orders are generally delivered within 1 to 3 business days, subject to order processing and availability.
8. How much is local delivery?
A flat local delivery fee of S$5 applies.
9. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or dispatched, we may not be able to make changes or cancel it.
10. What should I do if my order arrives damaged or incorrect?
Please contact us promptly with your order details and photographs of the item and packaging. Our team will review the matter and assist accordingly.
PRODUCTS & GIFTING
11. Can I build my own tea bundle?
Yes. Our Build Your Bundle collection allows you to create your own combination from selected teas and artisanal treats.
12. Do you offer gifts for weddings, corporate events or special occasions?
Yes. Haflong Tea offers bespoke gifting solutions for corporate events, weddings, hospitality and special occasions. Customisation is subject to quantity, requirements and lead time. Contact us for more information.
13. Can Haflong Tea customise packaging or tea blends?
Yes. We provide bespoke solutions for selected corporate, hospitality and gifting requirements. Please contact us to discuss your requirements, quantity and timeline.
DIETARY & PRODUCT INFORMATION
14. Where can I find the ingredients and allergen information?
Ingredients and relevant product information are provided on individual product pages. For specific dietary or allergen enquiries, please contact us before purchasing.
15. Are your products suitable for vegetarians or vegans?
Suitability varies by product. Please refer to the individual product information or contact us before purchasing if you have specific dietary requirements.
STORAGE & PRODUCT CARE
16. How should I store my tea?
Keep tea in a cool, dry place away from direct sunlight, heat, moisture and strong odours. Keep the packaging properly sealed after opening to maintain freshness.
17. How long will my tea stay fresh?
Please refer to the best-before date indicated on the product packaging. For optimum quality, store the tea according to the recommended storage instructions.
VANYA BY HAFLONG TEA
18. Can I purchase Haflong Tea products in person?
Yes. You can visit Vanya by Haflong Tea at METT Singapore.
Location:
11 Canning Walk, METT SingaporeSingapore 178881
Ground Floor — next to the entrance lobby and taxi drop-off point.
CONTACT
19. How can I contact Haflong Tea?
For product enquiries, orders, corporate gifting, hospitality collaborations or other assistance, please contact us through our website's Contact Us page.
